Workforce Management (WFM) refers to the strategic approach to optimizing the productivity and performance of an organization’s employees. It involves various processes and tools aimed at efficiently managing staff scheduling, forecasting demand for labor, tracking employee time and attendance, and ensuring adequate staffing levels to meet business needs. WFM seeks to balance operational efficiency with employee satisfaction and can include activities such as workload forecasting, employee training, performance monitoring, and compliance with labor regulations. The goal of workforce management is to enhance organizational effectiveness by aligning the workforce with the company’s objectives, reducing costs, and improving service delivery.
### Innovations Rising to the Challenge In today's fast-changing job market, organizations are grappling with significant labor shortages that threaten productivity and growth. John Keppler from iyris recently highlighted how…